is a community who buy and sell with each other. We are committed to providing a positive experience for both parties in every transaction on our marketplace. To accomplish this, we structured our process with checks and balances for both buyers and sellers.The procedures and guidelines contained in the Transactions Policy explain the buying and selling processes and set out acceptable conduct and prohibited practices. You agree to abide by the procedure and guidelines contained in the Transactions Policy for conducting the sale and purchase of an item. Because Copious's involvement is limited to that of a platform provider facilitating the actual transactions between a Seller ("Seller") and Buyer ("Buyer"), it is not the agent of either party for any purpose. The following describes and explains our Transactions Policy:
- Seller lists item for sale. Price includes shipping with a tracking number and sales tax if applicable.
- Buyer purchases item, and Copious emails Seller with Buyer's shipping address.
- Seller ships item within 4 business days of purchase notification and enters a tracking number on Copious. (Tracking number is required for payment. If we do not receive a correct tracking number within 4 business days, the transaction will be cancelled.)
- Copious notifies Buyer that item has shipped.
- Buyer receives item. If the Buyer reports no problems with the item, the transaction completes after 2 business days, and we transfer payment to the Seller's account.
Once a purchased item is delivered, you as a Buyer will be afforded a review period as designated by Copious ("Review Period") to inform Copious whether there was an issue with the delivery of an item. Sale proceeds will not be released to the Seller until the Review Period has expired. If the Review Period expires, the transactions will be considered final, and the Buyer agrees to waive all claims or chargebacks. If the Buyer indicates that there is a problem with the item within a Review Period, the issue will be resolved according to Copious's Transactions Policy. While the vast majority of transactions go smoothly, occasionally an issue may arise where an item is not as-described or damaged. When this happens, the buyer has 2 business days from delivery to notify Copious. We follow the policy outlined below to resolve the issue as quickly and fairly as possible.
PROBLEM |
BUYER |
SELLER |
Item not as-described or damaged |
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Seller did not ship item / no postal service record it was mailed |
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Lost in the mail / postal service did record it was mailed, but did not arrive |
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While the vast majority of transactions go smoothly, occasionally an issue may arise where an item is not as-described or damaged. When this happens, the buyer has 2 business days from delivery to notify Copious. We follow the policy outlined above to resolve the issue as quickly and fairly as possible. Once a purchased item is delivered, you as a Buyer will be afforded a review period as designated by Copious ("Review Period") to inform Copious whether there was an issue with the delivery of an item. Sale proceeds will not be released to the Seller until the Review Period has expired. If the Review Period expires, the transactions will be considered final, and the Buyer agrees to waive all claims or chargebacks. If the Buyer indicates that there is a problem with the item within a Review Period, the issue will be resolved according to the chart above. We may change these procedures and guidelines in the future, and such changes will be effective immediately upon posting.
FEES
Buyers
Copious commission shown at time of purchase.
Sellers
Copious fees shown at the time of listing.
In cases where there is a disputed or unsuccessful transaction, Copious will rely on our Transactions Policy to resolve disputed or unsuccessful transactions. Copious will not act as an arbitrator in cases where a Buyer and Seller are not in agreement on the truth, nature, cause, or intent, of a particular disputed transactions. In the case of a disputed or unsuccessful transaction, the issue will be resolved according to Copious's Transactions Policy, under which the Buyer, the Seller, or both parties may be required to pay additional fees, such as to pay for the return of an item to the Seller. The financial settlement of a disputed transaction will be carried according to Copious's Transactions Policy. We reserve the right to charge or credit Members' accounts and credit cards on file, according to our Transactions Policy, at our discretion, depending on the policy dictated settlement.